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Frequently Asked Questions

For Home Owners & Condo Owners

Still have questions? Get in touch at [email protected] or call (513) 381-8696.

1. How do I register for an online account?

Click on the button below to go to our HOA/COA Registration Page. Your registration code is your resident number. It is available on your payment coupons. If you run into any issues you can contact us at: [email protected] or call (513) 381-8696.

2. How do I make a payment online?

To make a payment or view your ledger log into your online account by clicking on the button below. If you have issues logging in, please contact us at: [email protected] or call (513) 381-8696.

3. Where do I access documents for a purchase / sale / refinance of my home or condo?

Please contact HomewiseDocs to access documents needed for sale, purchase or refinance. These include Status of Assessment Letter / Seller Certificate / Condo Questionnaires.

4. Where do I access documents for my HOA/COA?

Community documents may be available in the following places depending on your HOA/COA:

  • Your community website
  • In the document folder in your online account
  • By contacting the district office that manages your association

5. How do I contact my Association Manager/Customer Service Administrator at Towne Properties?

You can log into your online account and use one of the following options:

  • The Contact Envelope on the home screen
  • Fill out the form on the Communication tab.

6. How do I submit a project for architectural review?

If you are making an exterior improvement to your home or condo you will need to get approval from your HOA/COA. To get information about the process please contact Towne Properties via your online account or by calling the district office that manages your HOA/COA.

7. How do I put in a work order?

You can place a work order by logging into your online account and clicking on the Maintenance Request tab. Include accurate information for the work order to be reviewed.

8. How do I reserve a community room or clubhouse?

Please get in touch with your HOA/COA manager under the Communication tab in your online account or contact the district office that manages your association.