HOME & CONDO OWNER ASSOCIATION MANAGEMENT
We manage Great Places to Live
Serving community associations in Ohio, Kentucky, Indiana and North Carolina.
WHO DO WE WORK WITH?
New and Established Condo and homeowner Associations
Garden Style and Patio Homes
Large-Scale Communities
Mid-Rise and High-Rise Condominiums
Townhome and Condo Communities
Single Family Home Communities
Developing Communities
Our Approach is Simple
we MAKE ASSOCIATION MANAGEMENT EASY
We understand that being a board member is a large responsibility – balancing the best interests of home and condominium owners with governing and managing the community. Our job as your association management company is to make your role as a board member as easy as possible.
Some of Our Key Differentiators Include:
Dedicated Community Relationship Team
Your Association Manager and Customer Service Administrator are hand-picked based on their strengths matching the needs of your community. We always put relationships with out boards, owners, and vendors network first.
Accountant Support
Our local, CPA led accounting staff are experts in association accounting and are available to meet with the board to answer financial questions.
In-House Maintenance and Service Technicians
We streamline maintenance and service needs by employing the best maintenance and service technicians in the business.
Integrated Technology Solutions
Everything owners and board members need including payments, documents, maintenance requests, architectural reviews, and violations tracking all in one place.
Communication
We strive to respond to board members and owners within 24 business hours.
CD and Money Market Investment and Tracking
Financial stability is a huge part of a successful association. We help boards reinvest reserve funds to grow and serve their community.
Board Member Training
We help new and existing board members learn the ins and outs of being an effective board member.
Focus on Cyber-Security
Our associates are required to undergo monthly cybersecurity training, and we carry cyber-security insurance because your community's data safety is of the upmost importance to us.
Technology Training
We want it to be easy for owners and board members to use our owner and board portal.
Payment Fraud Prevention
Our partner , Alliance Bank, uses "Positive Pay" to combat check and ACH fraud, saving our associations from fraudulent payments.
To ensure that your community is a Great Place to Live, we:
- Take on administrative tasks
- Guide you through adherence to legal standards of the community
- Manage finances
- Create budgets
- Communicate with owners
- Enforce violations
- Collect assessments
- Manage vendors and projects
- Attend annual meetings
What We Offer
A Partnership Between Boards, Owners, and Towne Properties
Trusted by over 800 associations, Towne Properties focuses on building relationships with our boards and owners while providing the operational support and industry expertise needed to be a great management partner. Our team of Association Manager, Customer Service Administrators, Service and Maintenance Technicians, and Regional Vice Presidents exist for one reason – to make your community a Great Place to Live.
Our Services
WHAT WE CAN DO FOR YOU
Our team of Association Managers, Customer Service Administrators, Service and Maintenance Technicians, and Regional Vice Presidents exist for one reason – to make your community a Great Place to Live.
Board Support
- Weekly communication with the board on current projects, financials, items noted on site visits, current owner communications.
- Attend board meetings and create board member packets.
- Train board members in their roles and responsibilities.
- Assist the board in controlling yearly budgets through budget creation, tracking and income and expense oversight.
- Create and review monthly financial reports.
- Organize, communicate, and attend annual meetings.
- Work with the board to set short and long-term operations goals.
- Prepare violations at the discretion of the board.
- Notify the board of losses due to damages and then notify the insurance with the board's approval.
Board Support
- Weekly communication with the board on current projects, financials, items noted on site visits, current owner communications.
- Attend board meetings and create board member packets.
- Train board members in their roles and responsibilities.
- Assist the board in controlling yearly budgets through budget creation, tracking and income and expense oversight.
- Create and review monthly financial reports.
- Organize, communicate, and attend annual meetings.
- Work with the board to set short and long-term operations goals.
- Prepare violations at the discretion of the board.
- Notify the board of losses due to damages and then notify the insurance with the board's approval.
Owner Support
- Owner customer service with the goal of one business day turnaround time.
- Customer service is available via phone, email, or online portal.
- Easy to use technology for payment, viewing documents, submitting maintenance requests, submitting architectural reviews.
- Communicate budget and fee updates to owners on a yearly basis.
- Training for owners Yardi owner portal.
- Answer owner questions regarding community financial reports.
- 24 - hour emergency service.
- Partner with HomeWise to provide documents needed to sell or refinance their home.
Owner Support
- Owner customer service with the goal of one business day turnaround time.
- Customer service is available via phone, email, or online portal.
- Easy to use technology for payment, viewing documents, submitting maintenance requests, submitting architectural reviews.
- Communicate budget and fee updates to owners on a yearly basis.
- Training for owners Yardi owner portal.
- Answer owner questions regarding community financial reports.
- 24 - hour emergency service.
- Partner with HomeWise to provide documents needed to sell or refinance their home.
Accounting Services
- Yearly budgets, balance sheets, CD investments, tracking, accounting training, accounts payable, receivables.
- Develop the yearly budget with the finance committee and board, including contracts and bids from contractors and planning for reserve accounts.
- Accurate financial reports sent monthly including budget to actual.
- Monthly statement of outstanding delinquencies of the property, liens, and collections.
- Manage and reconcile bank accounts and ledgers.
- Establish checking and savings reserve accounts in the property's name.
- Direct the payment of all bills, salaries, and other obligations of the property on a timely basis and keep satisfactory records of income and disbursements.
- Notify owners of delinquent accounts, late fees, and delinquencies.
- Facilitation filing of liens and foreclosures if needed.
- Communicate special assessments.
- Direct the board on loans for special assessments.
- CD and money market investment tracking.
Accounting Services
- Yearly budgets, balance sheets, CD investments, tracking, accounting training, accounts payable, receivables.
- Develop the yearly budget with the finance committee and board, including contracts and bids from contractors and planning for reserve accounts.
- Accurate financial reports sent monthly including budget to actual.
- Monthly statement of outstanding delinquencies of the property, liens, and collections.
- Manage and reconcile bank accounts and ledgers.
- Establish checking and savings reserve accounts in the property's name.
- Direct the payment of all bills, salaries, and other obligations of the property on a timely basis and keep satisfactory records of income and disbursements.
- Notify owners of delinquent accounts, late fees, and delinquencies.
- Facilitation filing of liens and foreclosures if needed.
- Communicate special assessments.
- Direct the board on loans for special assessments.
- CD and money market investment tracking.
Technology and Data Security
- Integrated technology stack with owner and board member features.
- In-house association website design and hosting.
- Board members have access to add announcements, calendar events, files, and FAQs to the owner portal.
- Designated board member can have access to YardiOne to access financial reports.
- Includes an app for owners to log in and manage payments, contact management, and review information.
- Comprehensive cyber-security program keeps owner data safe.
- Compliance App for site inspections.
Technology and Data Security
- Integrated technology stack with owner and board member features.
- In-house association website design and hosting.
- Board members have access to add announcements, calendar events, files, and FAQs to the owner portal.
- Designated board member can have access to YardiOne to access financial reports.
- Includes an app for owners to log in and manage payments, contact management, and review information.
- Comprehensive cyber-security program keeps owner data safe.
- Compliance App for site inspections.
Maintenance and Community Upkeep
- Towne maintenance and service technicians perform routine maintenance instead of relying on vendors.
- Preferred vendor network + in-house maintenance capabilities.
- 24-hour emergency on-call services.
- Make routine site visits to the association to ensure contractors are meeting their obligations.
- Ensure contractors perform work to the association's specifications and contracts.
- Preventative maintenance and routine maintenance through site visits.
- Guidance for lawn, plant care, and mowing/trimming for landscape, snow removal contracts.
- Pool opening & closing guidelines for contractors.
- Oversee maintenance of community facilities and grounds.
- Provide for the general maintenance and repair as required by the board.
- Service technicians for preventative maintenance and emergency calls.
Maintenance and Community Upkeep
- Towne maintenance and service technicians perform routine maintenance instead of relying on vendors.
- Preferred vendor network + in-house maintenance capabilities.
- 24-hour emergency on-call services.
- Make routine site visits to the association to ensure contractors are meeting their obligations.
- Ensure contractors perform work to the association's specifications and contracts.
- Preventative maintenance and routine maintenance through site visits.
- Guidance for lawn, plant care, and mowing/trimming for landscape, snow removal contracts.
- Pool opening & closing guidelines for contractors.
- Oversee maintenance of community facilities and grounds.
- Provide for the general maintenance and repair as required by the board.
- Service technicians for preventative maintenance and emergency calls.
Risk Management and Compliance
- Respond quickly and appropriately to reports of water/moisture damage.
- Follow OSHA guidelines for storing hazardous material.
- Assist the board in obtaining all insurance coverage required for the property.
- Investigate and file claims under the coverage of the property's insurance.
- Maintain all records and documents of the property, including finance, governing documents, and insurance policies.
- Maintain all files, including correspondence, complaints, and other pertinent data.
- Send violation letters.
Risk Management and Compliance
- Respond quickly and appropriately to reports of water/moisture damage.
- Follow OSHA guidelines for storing hazardous material.
- Assist the board in obtaining all insurance coverage required for the property.
- Investigate and file claims under the coverage of the property's insurance.
- Maintain all records and documents of the property, including finance, governing documents, and insurance policies.
- Maintain all files, including correspondence, complaints, and other pertinent data.
- Send violation letters.
Future-Planning
- Work with the board to set short and long-term operations goals.
- Ensure Reserve Studies are used to determine financial and maintenance goals for the association.
- Develop the yearly budget, including contracts and bids from contractors and planning for reserve accounts.
Future-Planning
- Work with the board to set short and long-term operations goals.
- Ensure Reserve Studies are used to determine financial and maintenance goals for the association.
- Develop the yearly budget, including contracts and bids from contractors and planning for reserve accounts.
In-House Support Teams
- Human Resources – Streamlines hiring of on-site staff and maintenance personnel.
- Training and Development – Our award-winning Towne University is the best in the business. Associates go through core training like Fair Housing, Conflict Resolution, and Transformational Leadership, as well as training unique to association management.
- Information Technology – Our IT department supports strong technology systems meant for security and streamlining.
- Accounting – Not only do we offer accurate, intuitive accounting services, but our accounting team is available to board members to dive into financials anytime they need.
- Marketing – Our in-house marketing team is available to create websites, logos, signage, letterhead—anything your community needs to streamline communication with owners and represent your community.
- Maintenance and Service Technicians – Our maintenance and service technicians are trained through Towne University and adhere to our highest standards for keeping your community maintained.
In-House Support Teams
- Human Resources – Streamlines hiring of on-site staff and maintenance personnel.
- Training and Development – Our award-winning Towne University is the best in the business. Associates go through core training like Fair Housing, Conflict Resolution, and Transformational Leadership, as well as training unique to association management.
- Information Technology – Our IT department supports strong technology systems meant for security and streamlining.
- Accounting – Not only do we offer accurate, intuitive accounting services, but our accounting team is available to board members to dive into financials anytime they need.
- Marketing – Our in-house marketing team is available to create websites, logos, signage, letterhead—anything your community needs to streamline communication with owners and represent your community.
- Maintenance and Service Technicians – Our maintenance and service technicians are trained through Towne University and adhere to our highest standards for keeping your community maintained.
Choose the option that best fits your needs below and then let us know how we can help.
Professional Affiliations
Dedicated to the Industry
Through our professional affiliations we are able to contribute to the industry and continue to grow as professionals.
